When you enter a tracking number, you will see one of the following responses. The status depends on the information available from the shipping carrier.
Unable To Track
We couldn’t find any tracking information for this number. This can happen for a few reasons:
- The shipping method does not offer online tracking. Please contact the sender or the carrier directly for updates.
- We could not identify the carrier from this number. Please try selecting the carrier manually.
If your carrier isn’t on our list, please contact us and we’ll be happy to add them!”
Normal Tracking
Your package is on its way! The carrier has accepted the shipment and it is moving through their system. We will update this page as soon as the carrier provides new information.
Not Found
The carrier’s system does not recognize this tracking number yet. This is common and usually means:
- The package was shipped very recently, and it can take 24-48 hours for tracking to appear.
- The carrier has not yet scanned the package.
- The tracking number may be incorrect.
- Please double-check the number and try again later.
Web Error
We are temporarily unable to connect to the carrier’s tracking service. This is often due to an issue with the carrier’s website or a network problem. Please click ‘Retry’ or try again in a few hours for a live update.
Process Error
We encountered an issue while processing the tracking data from the carrier. Our team has been notified and is working on a fix. Please try again later. We apologize for the inconvenience.
Service Error
We’re sorry, our tracking service is temporarily unavailable. This may be due to system maintenance or a high volume of traffic. We are working to restore service as quickly as possible. Please try again shortly.
